We will do our best to resolve Customer complaint as soon as possible. Some issues are more
complicated than others and may require further investigation before a solution is found – in this
instance, we will keep you informed of our next move and the steps we’re putting in place to fix
your problem.

We will ensure we provide an outcome within 15 days of when the complaint was made in
writing. If for any reason the complaint resolution isn’t going as fast as we set out to, we will
make sure that we communicate the need for more time with you and resolve the complaint within 45 days of the initial complaint.

First point of contact for complaints will be handled be the post installation team here at Solar
370 Degrees. They will communicate with installers if necessary and will come back to you with a
resolution. If you are not happy with the resolution from the team, we will redirect the complaint
to management who will be able review and find out whether a further resolution is needed.

In the case that you would like to escalate the complaint outside of Solar 370 Degrees we have
listed The Clean Energy Council’s contact details below.

Solar 370 Degrees requires following information:

• Customer’s Solar 370 Degrees Invoice Number.

• Customer’s name and contact details.

• The name of the person(s) you have been dealing with.

• The nature of the complaint please include as much information as possible.

• Details of any steps you have already taken to resolve the complaint.

• Details of any conversations you’ve had with relevant people in regard to the complaint.

• Remedy requested.

• Copies of any evidence that supports your complaint.

Contact Details

To make a complaint or check the progress of a complaint, get in touch using one of the details
below.
Contact number: 0370 350 222
Contact email: info@solar370degrees.com.au